Retailers compared — Returns
How each tracked retailer handles returns, side by side. Open any retailer for full context and sources.
Compare retailers by policy: Returns · Shipping · Warranty / Defects
| Retailer | Returns |
|---|---|
| Doheny's Retailer | Returns accepted within 30 days for a full product refund (less shipping/handling). No restocking fee on new, unopened items; a 20% fee applies to items not in brand-new condition, and 40% to winter covers placed on a pool. Returns ship pre-paid and insured to the Wisconsin warehouse (customer pays return shipping). Opened liners, paint, and chemicals, dive boards, drilled solar reels, clearance items, custom orders, replacement parts of $40 or less, and Fluidra-brand products (Zodiac, Polaris, Jandy) are non-returnable or restricted. [source] |
| E-Z Test Pool Supplies Retailer | Returns accepted within 30 days of purchase; items must be in original packaging and condition, and the customer pays return shipping. A 20% restocking fee applies to orders of $100 or more. Non-returnable (unless deemed defective by the manufacturer): chemicals, salt cells, heaters/heat exchangers/heat pumps, pool covers, slides, cleaner vacuums/robots, motors, railings/stairs, liners, above-ground pools, light bulbs, paints, sprays, sealants, pigments, and adhesives. [source] |
| In The Swim Retailer | 30-day return window; items must be unused, in new condition, and in original packaging, with no restocking fee listed. Standard online returns use a company-provided FedEx label (started from account Order History); oversized/freight returns are the customer's responsibility. Certain chemicals and hazmat, custom orders (safety covers, spa covers, liners), opened liners/covers, and used/installed equipment are excluded; refunds go to the original payment method in roughly 5–7 business days after verification. The policy is essentially identical to Leslie's — same parent company. [source] |
| Inyo Pools Retailer | Returns accepted on most items in new, unused/unopened condition within 30 days for a refund, less shipping/handling and a 20% restocking fee. All returns require a Return Merchandise Authorization (RMA), typically 1–3 business days to issue, and the customer pays return shipping. Chemicals, liners, safety and custom covers, clearance items, and several other categories are non-returnable; transit damage must be reported within 7 days of delivery. [source] |
| Leslie's Pool Supplies Retailer | Items may be returned within 30 days with receipt or proof of purchase — unused, in new condition, and in original packaging — instantly at any store, or online with an emailed FedEx return label (customer pays freight on oversized items); no restocking fee is listed. Certain chemicals (muriatic acid, liquid chlorine, cal hypo), hazmat orders, custom orders (safety covers, spa covers, liners), opened liners/covers, and used or installed equipment are non-returnable; shipping and handling charges are non-refundable except for defective or damaged products, which after 30 days route to the manufacturer's warranty. [source] |
| Oregon Hot Tub Retailer | No published return policy: a showroom-and-delivery model for hot tubs, swim spas, and saunas with no online checkout, so purchase terms are handled per-sale at the showroom. The site carries no returns, refund, or terms-of-sale page (a formerly indexed "110% Risk-Free Guarantee" page now returns 404 and should not be cited as current policy). [source] |
| Pinch A Penny Retailer | A published corporate policy covers both channels: 30 days for a full refund on new, unused merchandise in original unopened packaging, with a 20% restocking fee if the packaging is opened or damaged (waived on automatic pool cleaners when credit goes toward another cleaner). Installed equipment — pumps, motors, heaters, filters, salt generators, pools, spas, covers — is not returnable, and alarms, safety devices, and special orders are final sale. In-store purchases return to the originating franchise store; online return shipping is at the customer's expense, so execution can still vary a little by location. [source] |
| Pool Supply Unlimited Retailer | Returns of new, uninstalled items in original packaging accepted within 30 days of receipt with a required RMA; the customer pays return shipping. Stocked items resellable as new usually incur no restocking fee, but up to 25% ($10 minimum) is reserved on any return and applies to special-order/drop-ship items; refunds go to the original payment method less shipping. No returns on above-ground pools, spas, liners, domes, safety covers, or custom/special-order items; defective products route through the manufacturer's warranty. [source] |
| Pool Warehouse Retailer | Returns accepted on most new, unused/unopened, non-custom items within 30 days of purchase, less shipping/handling and a 20–30% vendor-dependent restocking fee; an RMA number must be visible on the package. The customer pays return shipping even on defective items (handled as even exchanges under the manufacturer's warranty), an extensive list of categories — all pool kits, liners, covers, heaters, chemicals, and any custom/special order — is non-returnable, and anything returned past 30 days is disposed of without credit. [source] |
| Royal Swimming Pools Retailer | Returns must be submitted for approval within 60 days and ship back freight prepaid with an order-specific RMA; items must be unused/uninstalled in original packaging with all manuals/warranty cards. All returns are subject to a 15% restocking fee and a 5% cancellation fee, pool-kit shipping and processing fees are non-refundable once incurred, and past 60 days issues route to the manufacturer's warranty. [source] |
| The Pool Factory Retailer | Most items, including pools, may be returned within 14 days of receipt with a Return Goods Authorization (RGA), subject to a 25% restocking fee on all returned items and customer-paid return shipping. Items must be unused and in original packaging (pools still shrink-wrapped on the original pallet); many categories are non-returnable (chemicals, lights, automatic cleaners, fence kits, solar reels, heaters, heat pumps, above-ground pool parts, and all special orders), and concealed shipping damage must be reported within 72 hours. [source] |
| The Pool Insider Affiliate (Amazon link-through) | N/A — the site does not sell or fulfill products; returns on anything purchased through its links follow the actual marketplace seller's policy (e.g., Amazon's). [source] |
| The Spa Depot Retailer | Returns must be received back within 30 days of purchase with a Return Merchandise Authorization (RMA); merchandise must be in original, salable condition, and the customer pays (and insures) return shipping. Original shipping is non-refundable and no restocking fee is published. Many items are non-returnable, including spa covers, cover lifters, heaters, spa packs, pumps, controls, circuit boards, electrical parts, chemicals, and custom/special orders. [source] |